Privacy Policy

Effective date: October 29, 2026

This Privacy Policy explains how Exterpark (“Exterpark,” “we,” “us”) collects, uses and shares personal information when you visit us.exterpark.com (the “Site”), request a quote or contact us. Exterpark products are sold in the United States through our authorized distributor, Cedro Rojo, which operates this Site and handles inquiries for U.S. projects.

Information We Collect

Information you give us. When you request a quote, fill out a form, call us, email us or use the chat on the Site, we collect the information you choose to share, such as:

  • Name, email address and phone number
  • Project location or ZIP code
  • Project details, such as type of application, approximate area in square feet, materials of interest, drawings or photos
  • Any other information you include in your message

Information collected automatically. When you browse the Site, we and our service providers collect technical and usage information, such as IP address, browser and device type, pages visited, time spent on pages, the referring website and the search or ad that brought you to the Site. We collect this through cookies and similar technologies (see “Cookies and Analytics” below).

How We Use Your Information

  • To respond to your inquiry, prepare quotes and send samples or technical documentation
  • To coordinate the supply and installation of your project
  • To provide customer and technical support
  • To improve the Site, our products and our services
  • To measure the performance of our advertising
  • To protect the Site against spam, fraud and misuse
  • To comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share it only as needed to serve you:

  • Within Exterpark and our authorized distributor, to answer your request and manage your project
  • With installation partners who help us complete your project, limited to what they need to do the work
  • With service providers that host the Site, provide chat, analytics, advertising and email services on our behalf
  • When required by law, or to protect our rights, our customers or others

Cookies and Analytics

The Site uses cookies and similar technologies to remember your language preference, keep the Site working, understand how visitors use it and measure our advertising. We use Google Analytics to understand Site traffic and Google Ads to measure whether our ads lead to inquiries. These services may set their own cookies and process data according to Google’s privacy policy.

You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on and manage ad personalization in Google Ad Settings. Blocking some cookies may affect how the Site works.

Chat

The Site includes a chat widget provided by a third party. Messages you send through the chat are received by our team and processed by the chat provider to deliver them.

Data Retention

We keep your information for as long as needed to respond to your inquiry, carry out your project, provide warranty and support, and meet legal and accounting requirements. After that, we delete it or keep it in a form that no longer identifies you.

Data Security

We use reasonable administrative and technical measures to protect your information. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing communications. Depending on your state of residence, you may have additional rights under applicable law. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

Links to Other Websites

The Site may link to other websites, including the global Exterpark site and our distributor’s site. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or want to exercise your choices, contact us: